Shipping & Returns

We're committed to making your shopping experience as smooth as possible. Below you'll find everything you need to know about our shipping, delivery, returns, and refund process.

Shipping Information

Order Processing

Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Estimated Delivery

Delivery times vary depending on your destination and are typically 5–6 business days. Please note that delivery times may be affected by local carrier delays.

Order Tracking

Once your order has been dispatched, you'll receive a tracking number via email. You can use this to monitor your delivery progress.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Free shipping is available on qualifying orders.

Returns Policy

30-Day Returns

You may return eligible items within 30 days of delivery for a full refund or exchange. Please ensure items are in their original condition.

Return Conditions

Products must be unused, unworn, and in their original condition with all tags and packaging intact. Items that show signs of wear or damage may not be eligible for return.

Non-Returnable Items

Certain items such as personalised products, hygiene items, and clearance sale items may not be eligible for return. Please check product descriptions for specific return eligibility.

Refund Policy

Refund Processing

Once your returned item has been received and inspected, we'll process your refund back to the original payment method within 5–10 business days. Please note that processing times may vary depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our support team within 48 hours of delivery. Include photos of the issue where possible, and we'll arrange a replacement or full refund.

Frequently Asked Questions

Delivery typically takes 5–12 business days depending on your location. Orders are processed within 1–3 business days before dispatch.

Yes! Once your order is dispatched, you'll receive a tracking number via email that allows you to monitor your delivery in real-time.

Contact our customer support team to initiate a return. We'll provide you with a return authorisation and instructions on how to send your item back.

Refunds are processed within 5–10 business days after we receive and inspect your returned item. The time it takes to appear in your account depends on your payment provider.

Please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund as quickly as possible.